Retail Store IT Helpdesk Support I

Job Description At Comoto, we serve the rider, fuel the industry, and inspire the community. But behind every great rider experience is a massive, tech-driven engine. That’s where you come in. When our 175 retail stores across the country encounter tech hiccups—whether a point-of-sale terminal goes dark or a label printer needs troubleshooting—our Retail IT Helpdesk is the pit crew that keeps them up and running. While you will primarily support our retail store teams, you'll also occassionally…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.