Salesforce Solution Architect (Sales Cloud and Service Cloud)

Job Title: Salesforce Solution Architect (Sales Cloud and Service Cloud) Location: Remote Duration: 6 Months KEYWORDS: Salesforce marketing cloud architect, Agentforce, Salesforce Gen AI architect ROLE_DESCRIPTION 1. Lead the design and architecture of Salesforce solutions primarily in marketing cloud and secondary should be Sales Cloud and Service Cloud, ensuring scalability, security, and performance. 2. Drive adoption of Salesforce AI capabilities, including Einstein AI, Agentforce, predicti…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.