SAP S4/HANA Business & IT Support

The Baillie Group, a leading hardwood lumber manufacturer, is seeking an experienced SAP S/4HANA Business & IT Support professional to join our team. This full-time position will provide first-line SAP support to our manufacturing facilities, yards, warehouses, and inventory operations. The ideal candidate is someone who enjoys combining technology, data analysis, and real-world manufacturing operations to solve problems and improve processes. SAP S/4HANA Business & IT Support Responsibilities:…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.