Senior Associate — Product Management, Payment Experiences & Services (PxS)

The Payment Experiences team manages products and services that make payments easy and convenient for Chase customers. We are at the forefront of payments modernization—building scalable, resilient, and innovative capabilities that power the future of banking. As a Senior Associate within Connected Commerce Banking Payments, you will help product-manage the planning, build, and delivery of new (or existing) shared services that will support consistent servicing experiences across multiple pay…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.