Senior Customer Lead National Security (London)

The Role's Purpose Plexal operates at the intersection of government, industry and emerging technology, helping organisations turn innovation ambition into practical capability, adoption and measurable impact. National Security is a significant sector for Plexal’s Innovation Services business, where we enable our government clients’ adoption of new technology and create innovation ecosystems to enable their adaptation to the opportunity of disruptive and emerging technology. The Senior Customer…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.