Senior Customer Success Manager, Commercial

At 1Password, we are redefining how the world interacts with the digital landscape, and we want you to be the face of that revolution. Having recently surpassed $400M in ARR and securing a consistent spot on the Forbes Cloud 100, we are scaling rapidly alongside global icons like Oracle Red Bull Racing. As a Senior Customer Success Manager for our Commercial team, you won’t just be managing accounts; you will be a strategic partner helping businesses unlock peak productivity while maintaining ironclad security. If you are a high-energy professional who thrives on building meaningful relationships and solving complex puzzles, you will find a home here among a team that values innovation, trust, and a shared mission to secure the future.

This is a unique opportunity to join a high-growth environment where your voice matters and your career trajectory is limited only by your ambition. In this role, you will champion the 1Password experience for our commercial clients, serving as a trusted advisor who ensures every identity is authentic and every sign-in is seamless. We are looking for someone who is ready to take ownership, challenge the status quo, and help us scale our impact globally. If you are passionate about customer advocacy and eager to work in an environment that celebrates bold ideas and rapid growth, we invite you to help us build the foundation for a safer, more productive digital world.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.