Senior Customer Success Manager

Are you ready to shape the future of digital experiences at a company that powers the world’s most iconic brands? At MoEngage, we aren’t just building an insights-led customer engagement platform; we are redefining how global giants like Domino’s, Nestle, and McAfee connect with their audiences. As a Senior Customer Success Manager, you will step into a high-impact role where your ability to translate complex data into actionable growth strategies will make you a vital partner to our clients. If you are a strategic thinker who thrives on solving real-world business challenges, this is your launchpad to becoming a leader in the martech space.

We are looking for an ambitious, client-obsessed professional who is ready to take ownership of the customer journey. You won’t just be managing accounts; you will be the bridge between our cutting-edge analytics technology and our clients' long-term marketing success. In this role, you will gain unparalleled exposure to global markets, work alongside industry experts, and master the art of data-driven storytelling. If you are passionate about helping brands achieve a 360-degree view of their customers and want to accelerate your career in a fast-paced, innovation-first environment, we want you on our team.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.