Senior Field Service Technician

About the Role We’re looking for an experienced Field Service Technician to support, maintain, and troubleshoot HVAC and building automation systems throughout New Hampshire. This role is perfect for a technician who enjoys hands-on work, problem-solving, and customer interaction — and who’s looking to grow into more advanced commercial and controls-based work. Whether your background is residential or commercial, mechanical or controls, we’ll meet you where you are and provide training to expa…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.