Senior Help Desk Team Lead

Job Description Job Description Benefits: 401(k) matching Dental insurance Health insurance Paid time off Training & development Vision insurance Senior Help Desk Team Lead | Location | Fort Benning, GA | Schedule | Monday–Friday, 8am–5pm | Clearance | Active secret clearance required on day one of the contract | Employment Type | Full-time, contingent upon contract award | Salary Range | $66K-$95K Position Overview Caplock Security is seeking an experienced Senior Help Desk Team Lead to direct…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.