Senior HVAC Service Technician

Position Overview: CTI is looking for an experienced HVAC Service Technician to join our Portland Maine Service team. This is a hands-on field position for a technician with a strong mechanical background who is ready to take on a broader range of work. The role combines HVAC service and troubleshooting with building automation, controls, commissioning, preventive maintenance, and technical field support. You will work on a wide range of HVAC equipment, diagnose mechanical and controls related …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.