Senior IT Project Manager Global Managed Services Transition

Job Title: Senior IT Project Manager Global Managed Services Transition Duration: 15 Months with possible extension Location: 100% Remote Senior IT Project Manager Global Managed Services Transition Role Overview Seeking a Senior IT Project Manager to lead a large-scale global IT managed services transition from one external vendor to another . The role will coordinate multiple regions, vendors, and concurrent workstreams while ensuring project timelines, deliverables, risks, and stakeholder ex…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.