Senior Manager, Customer Care

Are you ready to lead the future of urban mobility? At Trapeze Mobility on Demand, a proud member of the Modaxo and Constellation Software family, we are on a mission to reshape how the world moves. As our Senior Manager, Customer Care, you won’t just be managing a team; you will be the heartbeat of our commitment to public transportation. We are looking for a visionary leader who thrives on solving complex challenges and is passionate about delivering world-class service that helps cities and communities run more efficiently every single day.

This is a unique opportunity to make a tangible impact in a high-growth, remote-first environment. We aren't looking for someone to just maintain the status quo; we want a strategic thinker who can elevate our customer experience, mentor a talented team, and bridge the gap between cutting-edge software and the people who rely on it. If you are a high-energy professional who loves driving excellence, fostering innovation, and building meaningful relationships, Trapeze is the place where your career will truly accelerate.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.