Senior Member of Technical Staff - Cloud Product Support - WR

Are you ready to shape the future of mission-critical intelligent systems? At Aptiv, we are pushing the boundaries of what is possible in the automotive, aerospace, and telecommunications sectors, and we are looking for a brilliant Senior Member of Technical Staff to join our Cloud Product Support team. This is your chance to step into a high-impact role where your technical expertise will directly influence the reliability and security of systems that power our world. You will be at the forefront of innovation, working alongside industry pioneers to solve complex, real-world challenges that define the next generation of cloud-native technology.

In this dynamic position, you will serve as a technical anchor for our customers, bridging the gap between cutting-edge software architecture and seamless operational performance. We are looking for a proactive problem-solver who is eager to dive deep into Open Source and Open RAN environments, providing expert guidance and support to our global partners. If you are a graduate or early-career professional with a passion for cloud infrastructure and a drive to master mission-critical systems, this is the perfect environment to accelerate your career. Join us at Aptiv and help us build the software that keeps the world moving safely and reliably.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.