Senior Product Manager, Customer (Back Office)

Are you ready to redefine how the world interacts with technology? At Gigawatt AI, we aren’t just building software; we’re architecting the future of customer experience. As our new Senior Product Manager for Customer (Back Office), you will sit at the intersection of complex transactional systems and cutting-edge AI. You’ll own the entire lifecycle of our payments, billing, and ordering ecosystems, ensuring that every touchpoint—from self-service portals to our high-stakes call centers—is seamless, intuitive, and lightning-fast. If you have a passion for solving intricate puzzles and a drive to build products that make a tangible impact on millions of users, this is your launchpad.

This role is perfect for a strategic thinker who thrives on rapid iteration and hands-on collaboration. You won’t just be writing requirements; you’ll be a bridge between our brilliant engineering teams and the real-world experts who understand the nuances of customer service. You will take high-value concepts from initial MVP to production-ready reality, using AI-enhanced documentation to streamline the process and clear away friction. We are looking for an ambitious problem-solver who isn't afraid to dive into the deep end, iterate based on actual user feedback, and ship features that set a new industry standard for operational excellence.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.