Senior Product Manager, Customer Experience

Are you ready to redefine how the world interacts with technology? At Gigawatt AI, we are building the future of intelligent support, and we are looking for a visionary Senior Product Manager to own the end-to-end digital customer experience. In this high-impact role, you will lead the charge on our self-service roadmap, transforming complex billing and support interactions into seamless, intuitive web and mobile journeys. If you are a builder at heart who thrives on turning ambitious ideas into reality, this is your opportunity to shape a product that helps millions of users every single day.

You will work at the intersection of innovation and execution, partnering closely with our elite engineering and design teams to ship high-value MVPs on rapid, exciting timelines. This isn't just about managing features; it’s about translating deep subject matter expertise from our call centers and CX teams into cutting-edge, AI-enhanced solutions. We are looking for a proactive problem-solver who isn't afraid to dive into the edge cases, validate ideas with real users, and iterate at lightning speed. Join us at Gigawatt AI, where your curiosity is our greatest asset and your impact will be felt from day one.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.