Senior Product Manager- Smart Services (Remote)

At Trane Technologies, we don’t just build climate solutions; we architect the future of our planet. As a Senior Product Manager for Smart Services, you will sit at the intersection of cutting-edge technology and environmental impact, leading the digital evolution of our world-class brands like Trane and Thermo King. This is a unique opportunity to shape the next generation of intelligent, data-driven services that make buildings, homes, and global supply chains more efficient, sustainable, and resilient. If you are a visionary thinker who dares to challenge the status quo, you will find a home here where your work translates directly into a healthier, more sustainable world.

In this fully remote role, you will lead the strategy and lifecycle of our smart service offerings, transforming complex data into actionable insights that empower our customers. We are looking for an ambitious, forward-thinking professional who thrives on solving intricate problems and is passionate about the intersection of IoT and customer success. You will collaborate with cross-functional teams across the globe to translate user needs into innovative digital products that redefine what it means to provide world-class service. If you are ready to accelerate your career while making a tangible difference in the global climate mission, we invite you to help us build a more sustainable future.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.