Senior Project Manager (Customer Facing) - Remote

Are you ready to bridge the gap between cutting-edge technology and the communities that need it most? At CentralSquare Technologies, we don’t just build software; we engineer "Hero-Grade" solutions that empower public servants to protect, serve, and save lives across North America. As a Senior Project Manager (Customer Facing), you will step into a mission-critical role where your ability to translate complex technical goals into real-world impact will directly contribute to making our neighborhoods safer, stronger, and more connected.

This is a unique opportunity to lead the charge from anywhere, as this role is fully remote and designed for those who thrive on collaboration and client success. You won’t just be tracking timelines; you will be the primary advocate for our customers, guiding them through the lifecycle of transformative technology implementations. We are looking for a forward-thinking professional who is passionate about building long-term relationships and delivering excellence. At CentralSquare, we believe in investing in your future, offering mentorship and career development paths that ensure you rise alongside the heroes we serve.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.