Senior Project Manager – Federal Correspondence & Records Management Support (ORMS)

Are you ready to bridge the gap between complex federal operations and high-impact project delivery? Heartland Consulting is seeking a dynamic and detail-oriented Senior Project Manager to lead our Federal Correspondence and Records Management Support (ORMS) initiatives. In this pivotal role, you will serve as a cornerstone of our federal service delivery, ensuring that critical communications and organizational records are managed with precision, compliance, and excellence. This is a unique opportunity for an ambitious professional to step into a high-visibility remote role where your ability to streamline workflows and drive process improvements will directly influence the success of our government partners.

At Heartland Consulting, we believe that exceptional customer service is the heartbeat of federal operations. As our Senior Project Manager, you will act as a bridge between our technical teams and government stakeholders, fostering relationships built on trust and reliable results. You will enjoy the flexibility of a 100% remote work environment while gaining invaluable experience in federal contracting, regulatory compliance, and large-scale project oversight. If you are a proactive problem-solver with a passion for organization and a desire to make a meaningful impact on a national scale, we invite you to join our growing team and help us set the gold standard for federal administrative excellence.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.