Service Administrator

Service Administrator Keighley Full time Permanent role - Fully site based. £27,000 Your new role Provide administrative support to the Service Manager and Service Department, helping to deliver excellent operational performance and customer satisfaction. Manage incoming calls to the department, responding to queries professionally and directing enquiries to the appropriate team member when necessary. Handle customer requests and enquiries from both internal and external stakeholders, ensuring …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.