Service Advisor

Are you a natural communicator who loves turning a standard interaction into a standout experience? At Howards Group, we aren’t just looking for a Service Advisor; we are looking for a brand ambassador to own the customer journey at our Weston-super-Mare location. If you are a people person who thrives in fast-paced environments and wants to kickstart a career where your personality is your greatest asset, this is the perfect place to build your professional foundation.

Whether you are a recent graduate or currently working in a retail role, we value your ability to build genuine rapport and solve problems with a smile. You will be the heartbeat of our Aftersales team, acting as the primary point of contact for our valued customers and ensuring every visit is seamless, transparent, and welcoming. While previous automotive experience is a bonus, we are far more interested in your drive, your empathy, and your commitment to delivering world-class customer care. Join us at Howards Group and turn your talent for conversation into a rewarding career path with a company that invests in your future.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.