Service BDC Agent - Mercedes Benz of Gainesville

Are you ready to launch your career with a world-class automotive leader? Mercedes-Benz of Gainesville, part of the prestigious Morgan Auto Group, is looking for an energetic and driven Service BDC Agent to join our high-performance team. This is not your typical office job; it is a fast-paced, dynamic environment where your personality is your greatest asset. We are looking for a motivated professional who is never satisfied with the status quo and is eager to turn every inbound inquiry into an exceptional guest experience. If you have a passion for luxury brands, a knack for building rapport, and the ambition to earn a competitive income, we want to meet you.

In this role, you will be the voice of our service department, acting as the primary point of contact for our valued clients. Your daily mission will involve managing inbound service calls, coordinating precision appointments, and conducting proactive outbound follow-ups to ensure every guest leaves our facility completely satisfied. While prior automotive experience is a major plus, we prioritize candidates who possess an enthusiastic spirit and a genuine desire to excel in customer service. This is an on-site opportunity that offers a clear path for growth within the Morgan Auto Group network, providing you with the professional tools and training needed to thrive in the automotive industry.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.