Service Colleague Express

Job Title Service Colleague (Express) Location Pfs Pontypridd Employment Type Part time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 16 Pay Rate £13.10 Category Retail Hourly Colleagues, Sales Staff Closing Date 19 August 2026 Our operation runs 24 hours a day, 7 days a week — offering a wide variety of shift patterns to suit different lifestyles. If you're looking for flexible working that fits around your commitments, we’ve got you covered! We’ll work with you to find…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.