Service Desk Manager

Are you ready to launch your career at the intersection of technology and public service? El Paso County is seeking a dynamic, service-oriented Service Desk Manager to lead our support operations and ensure our community thrives. In this pivotal role, you will be the bridge between our essential technical infrastructure and the residents, businesses, and departments that rely on us every day. If you are passionate about building collaborative teams, solving complex challenges, and delivering excellence, we want you to help us shape the future of service delivery in the Pikes Peak Region.

As our Service Desk Manager, you will do more than just manage tickets; you will cultivate an environment of trust, transparency, and accountability. We are looking for a forward-thinking leader who is eager to mentor staff, optimize support workflows, and champion our commitment to being a trusted regional leader. This is an incredible opportunity for a motivated professional to make a tangible impact while enjoying a supportive, mission-driven culture that values innovation and community growth. Join us at El Paso County, where your leadership will help empower our region to succeed.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.