Service Desk Support Tech II

Are you a tech-savvy problem solver looking to launch your career in a vibrant, mission-driven environment? The University of Rochester is seeking a Service Desk Support Tech II to join our dedicated team at 30 Corporate Woods. In this role, you will serve as a vital technical partner to our diverse community, providing high-level support that keeps our operations running smoothly. We are looking for someone who is not just technically proficient, but who also embodies our commitment to Meliora—the pursuit of being "Ever Better"—by delivering solutions with integrity, empathy, and a forward-thinking mindset.

This is an exceptional opportunity for a motivated professional to grow their skills within a world-class institution that prioritizes equity, leadership, and mutual respect. As a Support Tech II, you will be on the front lines of innovation, troubleshooting complex technical challenges while contributing to a collaborative culture where every voice is heard and every contribution helps our community thrive. If you are ready to combine your passion for customer service with your technical expertise to make a meaningful impact, we invite you to help us set the highest standards for excellence and inclusivity at the University of Rochester.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.