Service Desk Technician

Full Job Description Job Title: Service Desk Technician Location: Tampa, FL and/or Orlando, FL Reports to: Chief Information Officer (CIO) Job Type: Hourly/Full-time/Non-Exempt Ser vice Desk Technician Position Summary: We are seeking a dependable, customer-focused IT Service Desk Technician to provide technical support to employees throughout the organization. This position serves as a primary point of contact for hardware, software, account access, mobile device, connectivity, and peripheral-…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.