Service Desk Technician

Are you ready to launch your career at a company that is redefining the IT landscape? Five Rivers IT is a fast-paced, high-growth organization currently expanding at a consistent 30% year-over-year, and we are looking for a motivated Service Desk Technician to fuel our momentum. As a key member of our dynamic NYC-based team, you will move beyond the typical help desk role, gaining hands-on experience by supporting diverse mid-sized businesses with world-class infrastructure solutions. If you are a tech-savvy self-starter who thrives on solving complex puzzles and delivering exceptional client experiences, we want to help you turn your potential into a long-term professional success story.

In this role, you will be the frontline champion of our client success, providing critical technical support and implementing innovative IT initiatives that keep our partners running smoothly. We pride ourselves on cultivating a collaborative environment where fresh perspectives are valued and professional growth is a daily occurrence. Whether you are a recent graduate or an emerging talent with a passion for troubleshooting, you will find the mentorship, resources, and real-world challenges you need to sharpen your skills. Join Five Rivers IT today and help us build the future of reliable, high-performance technology for the NYC metro area.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.