Service Desk Technician

Are you a tech-savvy problem solver looking to launch your career with a industry leader? Kforce Technology Staffing is looking for a dynamic Service Desk Technician to join our client’s team in Auburn, MA. In this high-impact role, you will serve as the face of IT support, acting as the primary point of contact for internal employees. This is the perfect opportunity for a recent graduate or early-career professional to sharpen their diagnostic skills, gain hands-on experience with diverse hardware and software environments, and make a tangible difference in the daily productivity of our team.

We are looking for someone who thrives on troubleshooting and takes pride in delivering an exceptional customer experience. You will be responsible for navigating technical challenges, resolving access-related issues, and providing rapid-fire solutions during initial interactions. While you will be the first line of defense for all incoming incidents, you will also work closely with senior engineers to escalate complex problems, giving you a front-row seat to enterprise-level IT operations. If you are eager to grow your technical toolkit and excel in a fast-paced, collaborative environment, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.