Service Manager

The salary range for this position is $88,000 – 100,00 DOE including bonus opportunity under the Karcher Incentive Program. This is how you WOW: Manage daily operations, shop scheduling, and workflow to ensure 95% of service requests are assigned within 24 hours . Lead, direct, and oversee the Service Admin and shop technicians, driving team productivity and continuous technical training . Maintain a minimum 90% technician productivity rate and ensure accurate logged service hours in SAP Busine…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.