Service Manager

Are you ready to accelerate your career in the fast-paced automotive industry? Veritas Careers is thrilled to partner with an established, high-performing dealer group in Staffordshire that is looking for a dynamic Service Manager to lead their busy service department. This is a phenomenal opportunity for an ambitious professional to step into a leadership role where your ability to build, mentor, and inspire a customer-focused team will be the primary driver of your success. If you thrive in a bustling, collaborative environment and are passionate about delivering an exceptional experience, this role offers the perfect platform to make a tangible impact.

We are looking for a forward-thinking individual who brings prior experience managing a franchise service department and possesses the technical aptitude to hit the ground running—ideally with familiarity in Kerridge systems. In return for your hard work and dedication to operational excellence, you will be rewarded with a highly competitive salary package and a lucrative commission structure, bringing your total earning potential to an impressive £70,000. Join a dealership that values growth and performance; bring your energy and leadership skills to Veritas Careers and help us shape the future of service excellence in Staffordshire.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.