Service Representative - Life and Retirement

Customer Care - Fully Remote in Life & Retirement Job Posting Title: Remote Customer Service Representative Start Date: October 12, 2026 Schedule: Must be able to work any shift that falls between the hours of 7:00 am-8:00 pm CST Monday-Friday- Saturdays required (10 am - 2 pm CST). In this role, you will primarily support educators by addressing inquiries about their life and retirement insurance policies. Through phone calls, emails, and live chats, you will provide exceptional customer servi…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.