Service Specialist

Job Description Job Description Position Description: Service Specialists of City Uniforms & Linen will service remote customers as a daily, on-site presence. At all times a Service Specialist must represent our company in a professional, motivated and cheerful manner. Major Areas of Responsibility: • Receive clean, pre-packaged scrubs and keep a current inventory. • Monitor and maintain levels in the scrub dispensers on-site, maintaining a pre-determined quantity. • Be available to correct mac…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.