Service Technician

Service Technician Job Description The Service Technician installs, commissions, troubleshoots, and repairs custom foam-cutting machinery and automated systems at customer locations. This role also performs equipment testing and Factory Acceptance Tests (FATs) before shipment and provides onsite and remote technical support. Travel is approximately 5075% throughout the U.S. and Canada, with occasional international travel. Responsibilities Install, commission, troubleshoot, repair, and maintain…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.