Service Technician

AtomTech Inc. seeks a Service Technician to deliver on-site and remote support for advanced IT solutions. You will diagnose and resolve hardware, software, and network issues, perform system installations and upgrades, and ensure high availability of client systems. Collaborate with engineers to implement fixes, document solutions, and contribute to continuous improvement of support processes. You’ll work directly with customers, translating complex technical problems into clear solutions while…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.