Service Technician - Olathe, Overland Park, Lenexa

WHO ARE WE At DBE, we believe great work starts with great people and strong relationships. We are a company built on taking ownership, building trust, and staying connected—with one another and with the clients we serve. We do the right thing, even when it isn’t the easy thing, and we are clear about where we’re headed as a business and what we expect from each other along the way. Our values show up in how we work every day: Dedication (Taking Ownership) — If you see it, you own it. We lead b…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.