Service Technician (US & CA), Grand Rapids

Service Technician, Grand Rapids Direct Hire Home for Weekends 75% of the time $32-36/hour $80 Per Diem Job Description The Service Technician installs, commissions, troubleshoots, and repairs custom foam-cutting machinery and automated systems at customer locations. This role also performs equipment testing and Factory Acceptance Tests (FATs) before shipment and provides onsite and remote technical support. Prior experience in the food industry or HVAC service and/or install has been a good fi…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.