Service Unit Manager – Remote Call Center

Are you a natural-born leader looking to launch your career in a dynamic, high-impact environment? At WTW, we are seeking a motivated Service Unit Manager to helm our remote customer service operations for CEBT. In this pivotal role, you will step into a position of influence, guiding a talented team of 12 professionals through a blend of direct mentorship and leadership through subordinate managers. This is an exceptional opportunity for an ambitious self-starter to master the art of workforce planning, drive operational excellence, and shape the culture of a fast-paced, virtual workplace.

We believe that true leadership is about more than just hitting metrics—it is about fostering an inclusive environment where every team member feels empowered to succeed. As our Service Unit Manager, you will be the heartbeat of our customer service excellence, ensuring that our high standards are met while championing the professional growth of your staff. If you are a quick thinker who thrives on solving complex challenges and wants to kickstart your career with a global leader that values innovation and collaboration, we want to hear from you. Join us at WTW and turn your leadership potential into a rewarding, remote-first career.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.