ServiceNow Senior Solution Architect

Salary: £41,000 - 81,000 per year Requirements: 8 years of experience in consulting / professional services and technical delivery A proven track record of delivering technology projects on the ServiceNow platform as a Solution Architect Certified ServiceNow System Administrator Certified Implementation Specialist in at least 3 product suites Experience of agile and traditional software and project methodologies ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.