Servicing Agent - Customer Services

We're Hiring: Servicing Agent - Customer Service Location: Remote UK-based only Start Date: Monday 11th January 2027 Working Hours: Monday to Friday, 09:00 17:30 Salary: Up to £26,000 25 days holiday excellent benefits About Kensington Mortgages Part of the Barclays Group , Kensington Mortgages has been a leader in specialist mortgage solutions for over 25 years. We're proud to help customers secure mortgages when traditional lenders say no that's the Kensington Difference . We're fully authori…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.