Site Lead - New London - Ahtna Professional Services

Job Description Job Description Summary The Site Lead is the primary front-line security officer assigned to respond to emergencies by using proper tactics, techniques, and procedures within established time constraints. The Site Lead is responsible for assisting with administrative duties such as, but not limited to; correspondence and memos; quality control; the recordkeeping and accuracy of training certifications, training scheduling; CPR first-aid scheduling; drug test and physical examina…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.