Site Support Tech Tier 2

Job Description Job Title: Site Support Technician Tier 2 Reports To: IT Support Manager Schedule: Full-time, Monday–Friday Pay: $28.00 - $35.00 Location: Milwaukee , WI Position Overview Provide Level 2 onsite and remote IT support for manufacturing and business operations. Serve as an escalation point for the Level 1 service desk, resolving complex technical issues and supporting reliable operations across shop floors, shipping and receiving, quality, and office teams. Key Responsibilities Tr…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.