Spanish Bilingual Call Center Customer Service Representative (Remote - Pennsylvania)

Maximus is currently hiring for Spanish Bilingual Call Center Customer Service Representatives. This is a full time remote role open to Pennsylvania residents. The Customer Service Representative will be responsible for answering incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf. About the Program The program is a contracted statewide entity facilitating the enrollment process for Pennsylvania residents see…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.