Sr. Consultant, AVS, Amazon Vendor Services

Are you ready to redefine the future of e-commerce? As a Sr. Consultant within Amazon Vendor Services (AVS), you will step into the engine room of our most strategic partnerships, serving as a high-impact advisor to the senior leadership of our largest vendors. This is not a typical support role; it is a unique opportunity to work backwards from complex, real-world business challenges to architect “only Amazon” solutions. You will leverage data-driven science and deep retail expertise to craft bespoke strategies that don't just solve immediate problems, but fundamentally transform how our partners scale their businesses in an ever-evolving digital marketplace.

We are looking for ambitious, analytical, and customer-obsessed professionals who thrive in environments where ambiguity meets high-stakes problem solving. In this role, you will act as a consultant, strategist, and advocate, translating complex insights into actionable growth plans that drive long-term value. Whether you are identifying new operational efficiencies or pioneering innovative retail strategies, you will be at the forefront of our mission to be Earth’s most customer-centric company. If you are passionate about intellectual rigor, cross-functional collaboration, and delivering results at an unprecedented scale, we invite you to join us and help shape the next generation of global retail.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.