Sr Desktop Support executive

Scope/Purpose of Position: Seeking an IT professional with advanced skills to provide high-touch customer service along with technical support to executive-level and administrative support staff as necessary, including problem recognition, research, isolation, resolution and follow-through. Work cooperatively with cross-functional teams to provide technology support and services up to and including senior leadership. Responsibilities: • Respond to, or create as needed, Incidents, Tasks or forms…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.