Sr. Product & Customer Insights Manager, Customer Experience and Business Trends

Amazon is looking for a Sr. Product & Customer Insights Manager to join our Customer Experience and Business Trends team. Our team’s mission is to deeply understand and improve customer experiences globally. As a Sr. Product & Customer Insights manager on the team, you will play a crucial role in shaping the future of our selling partners' experience. The right candidate will have a passion for understanding the competitive landscape, assessing the end to end experience of selling partners, and…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.