Sr. Technical Support Specialist

Are you ready to launch your career at the intersection of cutting-edge technology and world-class service? Amtech, a global leader in semiconductor innovation since 1981, is looking for a driven Sr. Technical Support Specialist to join our elite Customer Service team. This is a rare opportunity for a high-potential graduate to gain hands-on experience with the sophisticated equipment that powers the automotive, medical, and telecommunications industries. You won't just be answering tickets; you will be the vital link between our complex, world-changing technology and the global clients who rely on it every single day.

In this role, you will immerse yourself in the technical intricacies of our substrate, lapping, and polishing product lines, providing expert guidance and proactive solutions to our international partners. We are looking for someone with a curious mind, a passion for problem-solving, and the ambition to grow into a technical expert within a collaborative, fast-paced environment. At Amtech, we value fresh perspectives and provide the mentorship you need to turn your academic foundation into a powerful professional career. Join us and help shape the future of the power semiconductor market while building a career that is as impactful as the technology you support.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.