Student Services Coordinator

Description: Job Description Summary: Coordinate student access to holistic services inclusive of student services and support, tutoring, counseling, disability resources, health services, financial aid, and registration. Organize co-curricular programming and professional development opportunities according to the students’ needs and desires. Work closely with the Assistant Dean of Students for Campus Life and Academic Leadership to assess, communicate, and meet students’ non- academic needs. …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.