Support Operations Associate

Are you ready to launch your career at the intersection of cutting-edge technology and the automotive industry? At Dynatron Software, we are on a mission to revolutionize dealership service departments through intelligent SaaS solutions, and we are looking for a curious, driven Support Operations Associate to help us power that change. As a remote-first team, we don’t just resolve tickets; we act as the backbone of our customers’ success, turning complex data insights into tangible business growth. If you are a proactive problem-solver who thrives on collaboration and is eager to develop a deep understanding of how software can transform an entire industry, this is the perfect place to start your professional journey.

As a Support Operations Associate, you will be the primary advocate for our users, ensuring they get the most value out of our analytics and automation tools. This role is designed for someone who is ready to take ownership of their work, ask the right questions, and contribute to a culture of continuous learning. You will gain hands-on experience in technical support, operational workflows, and client relationship management, all while working alongside industry experts who value your unique perspective. If you are a recent graduate or early-career professional who is hungry to make an impact in a fast-paced tech environment, we want to hear from you—join us as we build the future of automotive service technology.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.