Support Secretary - Acute Paediatrics

Job overview We are looking for an organised, motivated and compassionate Support Medical Secretary to join our Acute Paediatrics team. This role is central to supporting the delivery of our Diabetes and Endocrine Service. Working closely with consultants, junior medical staff, administrative teams, and external agencies, you will provide high-quality secretarial and administrative support. You will be the first point of contact for patients, parents and professionals, helping to maintain excel…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.