Support Secretary Community Paediatrics Broadoaks

Job overview We are looking for an organised, motivated and compassionate Support Secretary to join our Community Neurodevelopmental Paediatrics team. This role is central to supporting the delivery of our children including Autism Spectrum Disorder (ASD) and Attention-Deficit/Hyperactivity Disorder (ADHD) pathways and ensuring families experience a smooth, well-coordinated journey through assessment. Working closely with consultants, junior medical staff, administrative teams, and external age…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.