Support Technician – Level 1 - 2 (Remote/Virtual)

At Magic Memories, we believe in the power of a smile and the magic of a cherished moment. As a global leader in capturing experiences at the world’s most iconic attractions, we don’t just offer a job; we offer a chance to be the backbone of our digital guest experience. We are looking for a tech-savvy, empathetic Support Technician (Level 1-2) to join our remote team and ensure that every guest’s journey—from the initial click to the final download—is seamless, joyful, and stress-free.

In this role, you will be the primary advocate for our guests, troubleshooting technical inquiries and providing solutions that turn potential frustrations into moments of delight. Whether you are helping a guest navigate our platform or resolving complex account queries, your work directly supports our mission of creating happiness on a global scale. This is a fantastic opportunity for a graduate or early-career professional to sharpen their technical skills, develop world-class communication expertise, and grow within a fast-paced, innovative company that values creativity and human connection above all else.

If you are a natural problem-solver who thrives in a virtual environment and loves the idea of helping people preserve their most precious memories, we want to hear from you. You will be joining a supportive, diverse team that embraces technology and innovation to make the world a little brighter. Bring your passion for service and your technical curiosity to Magic Memories, and help us deliver the magic that keeps our guests smiling long after they leave our attractions.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.